Вакансія: Customer Success Manager (в Хмельницький)

Загальна інформація про вакансію

<p><strong>ABOUT MATIFIC</strong></p> <p>Matific is a fast-growing, AI-first global EdTech company delivering a world-class, research-driven mathematics learning platform for schools. Used by millions of students, teachers and families in over 70 countries, Matific empowers learners through interactive, adaptive, and pedagogically rigorous digital experiences.</p> <p>Recognised internationally for excellence, Matific has received top industry honours including the GESS, Global Edtech Prize, CODiEs, Academics' Choice, and EdTech Digest awards.</p> <p>With over $50M USD invested and a global team of 200+ employees, Matific operates as a modern SaaS organisation – leveraging AI, data, and adaptive learning technology to help schools and ministries improve outcomes at scale. Our mission is to deliver equitable access to high-quality mathematics education and to support meaningful systemic improvement worldwide.</p> <p><strong>THE ROLE</strong></p> <p>The newly created role of Customer Success SME will be a primary point of contact for partners, schools and government representatives in Ukraine &amp; Eastern Europe Region, responsible for onboarding and ongoing training as required. The role will involve maintaining strong relationships that drive customer satisfaction and maximise platform usage. We are seeking a passionate and motivated individual with a keen interest in learning through technology to join our dynamic team.</p> <p>This is a fantastic opportunity for someone who is enthusiastic about making an impact in education across the region, being involved in new partnerships, high-profile NGO projects and who wants to grow their career in a fast-growing EdTech company.</p> <p></p> <p><strong>KEY RESPONSIBILITIES</strong></p> <ul><li><strong>Onboarding:</strong> Lead the onboarding process for new schools, ensuring a smooth and successful integration into the platform.</li><li><strong>Training and Support: </strong>Provide proactive, personalised training and ongoing support to teachers, facilitators, and principals, both onsite and virtually. Organise webinars, conference calls, and create instructional materials to support onboarding and continuous learning.</li><li><strong>Customer Engagement: </strong>Foster strong relationships with school users by providing regular check-ins, value-added services, and identifying opportunities to increase platform engagement and retention. Deliver effective communication to ensure partners and customers are achieving their desired learning outcomes.</li><li><strong>Usage Monitoring and Insights: </strong>Track and analyse platform usage data, offering insights and recommendations to school users and internal teams to improve platform utilisation.</li><li><strong>Team Collaboration: </strong>Work closely with the focal team on projects, providing support in meetings, training sessions, stakeholder engagement, and other related activities.</li><li><strong>Product and Platform Knowledge: </strong>Stay up-to-date with all features and developments on the Matific platform, ensuring you are well-informed to provide the best possible customer support.</li></ul> <p><strong>Requirements</strong></p> <ul><li>Bilingual proficiency in Ukrainian and English is essential.</li><li>Minimum of 3+ years of experience in client or educational projects/services/support.</li><li>Demonstrated task-driven project management aimed at achieving customer success.</li><li>Experience in the education sector is highly desirable.</li><li>Strong consultative approach, with a positive, solution-oriented and growth mindset.</li><li>Exceptional verbal and written communication skills.</li><li>High energy, a collaborative team player, and a results-driven attitude with a passion for success.</li><li>Ability to work autonomously in a remote position with direct reporting to other regions.</li></ul> <p><strong>Benefits</strong></p> <ul><li>A business with a strong purpose to provide quality education to children globally</li><li>A fast-paced environment, a fast-growing EdTech global company</li><li>Work with ministries of education, NGOs, and partners</li><li>Work closely alongside seasoned, successful entrepreneurs</li><li>Opportunity to innovate and challenge the status quo</li><li>Competitive remuneration package</li><li>Fixed contract look to a permanent role</li></ul> <p>Apply to</p> <p>comeet.com/jobs/matific/62.000/customer-success-manager/CB.36E</p>